Systems Management Case Study
Using the most appropriate elements of Prince II, ABC managed the full lifecycle development of a programme of improvements to customer service and legal departments within a European credit card processing and financial services company.
Our initial remit was to define the requirements for a replacement customer support tool. Identifying a possible future need to expand requirements, we used our knowledge of the marketplace and recommended technologies that would allow organic growth rather than implementing an off-the-shelf solution. During our analysis, the client widened our remit to encompass initiatives in other departments. Our flexibility allowed us to incorporate the new requirements without compromise to the work already carried out.
The requirements were documented and recorded on a database to trace their maturity throughout the programme and eventually to test for compliance. Developing a trusting relationship with each department was vital in order to quickly mature and document these requirements to the satisfaction of the client.
Existing processes were documented and new processes proposed that would enable efficient inter-department collaboration. A data analysis exercise was carried out to ensure only appropriate clean data was used in any development.
Using our knowledge of the marketplace, we identified potential system vendors. Using our own objective tools and techniques, we gave the client clear and simple information allowing them to select the most appropriate vendor.
From project initiation to final certification of the system, ABC played a pivotal role in ensuring the client’s interests were best served and that all requirements were met within an agreed budget and timescale. ABC also managed hardware and network implementation for the client during a turbulent period when the client was moving corporate headquarters.
The result was the delivery of a suite of fully documented synergistic processes and applications delivered on-time and on-budget, to the satisfaction of the users.
